cv966 Terms and Conditions

1. General Provisions

These Terms and Conditions ("Terms") form a legal agreement between the users ("User" or "you") of the cv966 platform ("Platform" or "Site") and cv966 ("we", "us"). By accessing the site, creating an account, or beginning to use any service, you are considered to have agreed to these Terms.

cv966 is an online betting and casino platform that provides various gaming services for users in Bangladesh, including sports betting, slots, live casino, and fishing games. All services on the platform are operated through secure SSL encryption.

If, after reading these Terms in full, you do not agree with any part of them, please refrain from using the platform. For any questions, contact our 24/7 live chat support or email us at [email protected].

2. Eligibility and Account Registration

2.1 Age Requirement

To create an account on cv966 and use any gaming or betting service, you must be at least 21 years of age. This service is available only to those who are 21 or older. We may request necessary documents at any time for the purpose of age verification. Accounts of underage users will be closed immediately and the balance in those accounts may be forfeited.

2.2 Information Provided at Registration

You must provide accurate, complete, and up-to-date information when creating an account. Registering with false information is strictly prohibited and may result in account cancellation. The information required at registration includes:

• Full legal name (as per national identity card)
• Valid mobile number or email address
• Date of birth
• Details of preferred payment method

2.3 Single Account

Each person may open only one account. If multiple accounts belonging to the same person are found, all of them will be closed and the associated bonuses and winnings may be cancelled. Creating multiple accounts using the same device, IP address, or payment method is also prohibited.

2.4 KYC Verification

We may verify your identity for large withdrawals or in specific circumstances. This process may require a copy of your national identity card, passport, or driving licence. The withdrawal process may be temporarily suspended until verification is complete.

3. Account Security and Responsibility

It is your responsibility to keep your account password and login details completely confidential. Giving anyone else access to your account is prohibited. You are responsible for all activity on your account, whether authorised or unauthorised.

• Use a strong password and change it regularly.
• If you notice any unfamiliar activity on your account, contact us immediately.
• Always log out after using a public or shared device.
• Be alert to phishing emails or suspicious links — cv966 never asks for your password.

cv966 is not responsible for financial losses arising from any security breach of your account, unless it is proven that the loss was directly caused by our negligence.

4. Financial Transactions — Deposits and Withdrawals

4.1 Deposit Rules

cv966 currently supports the following payment methods: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳300 for all methods. There is no maximum deposit limit, however verification may be required for large transactions.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 1 hour. Withdrawals can only be made via the same method used for the deposit, unless otherwise approved under special circumstances.

• Minimum withdrawal: ৳800
• Processing time: generally within 1 hour
• Active bonus wagering requirements must be met before withdrawal
• Withdrawals may be temporarily delayed if verification is in progress

4.3 Transaction Rejection

cv966 reserves the right to reject transactions in the following circumstances:

• If account verification has not been completed
• If there is suspicion of fraudulent activity
• If there is evidence of a breach of these Terms
• Due to a technical error

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. Specific terms apply at the time of bonus activation to claim this bonus.

5.2 Wagering Requirement

The wagering requirement for the welcome bonus is 25x. This means you must place bets totalling 25 times the value of the bonus before withdrawing from it. For example, if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before withdrawal.

5.3 Bonus Terms

• A bonus can only be used once.
• Not all types of games can be played with bonus balance — restrictions may apply to specific games.
• If the wagering requirement is not met before the bonus expires, the bonus will be cancelled.
• In the event of bonus abuse or fraudulent use, the bonus and associated winnings may be cancelled.
• cv966 reserves the right to modify or cancel bonus offers at any time.

5.4 VIP Program

The cv966 VIP program has 5 tiers. Weekly cashback is provided at each tier:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.5% weekly cashback
• Gold — up to 0.7% weekly cashback
• Platinum — up to 1.0% weekly cashback
• Diamond — up to 1.2% weekly cashback

Cashback is credited to the account each week. Contact our support team for more details on how to advance through VIP tiers and the benefits available.

6. Betting and Gaming Rules

6.1 Bet Acceptance

All bets will only be considered valid once they have been registered on our server. If a bet is not recorded due to a technical issue, it will be considered void. A bet cannot be assumed to be complete until a bet confirmation screen or email is received.

6.2 Incorrect Odds

cv966 reserves the right to cancel bets accepted at clearly incorrect odds in sports betting. In such cases, the original stake amount will be refunded.

6.3 Game Results

The results of live casino and slot games are determined by a certified random number generator (RNG). If a technical error causes an issue with a result, cv966 will investigate and make a decision, and that decision will be considered final.

6.4 Bet Cancellation

A bet may be cancelled in the following circumstances:

• If the match or event is cancelled
• If odds were set based on incorrect information
• Due to a technical error
• If evidence of a breach of these Terms is found

7. Prohibited Activities

The following activities are strictly prohibited. Such activities may result in account closure, balance forfeiture, and legal action:

• Using the platform for money laundering or illegal financial activity
• Fraudulent use of the bonus system (arbitrage betting, bonus hunting)
• Creating multiple accounts
• Using software, bots, or automated systems to gain an unfair advantage
• Attempting to hack or damage the site's systems
• Operating an account under a false identity
• Fraudulent collusion with other users
• Operating an account on behalf of a minor

8. Privacy and Data Protection

Our Privacy Policy applies to the collection, storage, and use of your personal information. By accepting these Terms, you also agree to the Privacy Policy.

cv966 uses SSL encryption technology to keep all data secure. We do not sell or transfer your personal and financial information to third parties, however we may share information in specific circumstances where required by legal obligation or to prevent fraud.

9. Responsible Gaming

cv966 believes in responsible gaming. We want our users to play for entertainment, not out of addiction. This platform is for those who are 21 years of age or older only.

• Do not bet beyond your financial means.
• Take regular breaks and set time limits when playing.
• Do not increase your bets to try to recover money you have lost.
• Never think of gaming as an alternative source of income.

If you feel that gaming is having a negative impact on your life, visit our responsible gaming page. We offer self-exclusion and bet limit features. For more details, see: Responsible Gaming.

10. Account Suspension and Closure

10.1 At the User's Request

You may request account closure at any time by contacting our support team. Any pending withdrawals will be processed before the account is closed.

10.2 Suspension or Closure by cv966

cv966 may suspend or permanently close an account in the following situations:

• Violation of any clause of these terms and conditions
• Suspicion or evidence of fraudulent activity
• No activity on the account for an extended period of time
• Legal or regulatory obligations
• If identified as an underage user

A maintenance fee may apply to inactive accounts (no transactions for more than 12 months). The user will be notified in advance.

11. Limitation of Liability

cv966 bears no liability in the following situations:

• If a game or bet is disrupted due to technical errors, server outages, or internet connection issues
• If loss occurs due to a fault by a third party (payment provider, game provider)
• If account information falls into another person's hands due to the user's own negligence
• If service is disrupted due to unforeseen circumstances (natural disaster, war, government restrictions)

In any situation, cv966's maximum liability is limited to the amount of the current balance in your account.

12. Dispute Resolution

In the event of a dispute, please contact our customer support team first. We review all complaints seriously and aim to resolve them as quickly as possible.

To submit a complaint, write in detail to [email protected]. All complaints must be submitted within 30 days of the date of filing. Complaints submitted after this period may not be accepted.

The final decision made by cv966 will be considered binding. In disputes regarding game outcomes, the server log will be used as the final evidence.

13. Changes to Terms and Conditions

cv966 reserves the right to change, amend, or update these terms and conditions at any time. In the event of any significant change, you will be informed via a notice to your registered email or on the platform.

Continuing to use the platform after changes have been made will be considered as your agreement to the new terms and conditions. Therefore, it is recommended that you review this page regularly.

14. Contact

If you have any questions or complaints about these terms and conditions or our services, please contact us through the following:

• Live Chat: Support available in Bengali 24 hours a day, 7 days a week
• Email: [email protected]

Our support team is always ready to resolve your issues. Contacting us via live chat will get you the fastest response.

By using the cv966 platform, you will be considered to have read and agreed to these complete terms and conditions. Play responsibly and enjoy.